Privacy Policy

1. Who we are

ARC Anti Rabies Clinic operates animal-bite and anti-rabies vaccination services across branches in Nueva Ecija and Tarlac. For privacy-related questions about this website:

• Email: arcantirabisclinic@gmail.com
• Phone: 0946 945 1531 (Main Branch — Guimba)
• Main office: JB Lacson Bldg, Parairo Street, Cor Saranay District, Guimba, Nueva Ecija

2. Personal information we collect

When you use our website contact form, you may voluntarily provide:

• First name and last name
• Email address
• Phone number (optional)
• Preferred / nearest branch
• Message content you choose to write

We do not ask for government IDs, PhilHealth numbers, medical records, or payment details through this website form. Please do not send sensitive medical details beyond what is needed to ask a general question — for emergencies, go to a branch or call us directly.

3. Purpose of processing

We use this information only to:

• Respond to your inquiry or request
• Help you locate an appropriate ARC / partner branch
• Follow up if needed regarding clinic hours, services, or directions

We do not sell your personal information. We do not use contact form submissions for unrelated marketing without a separate, clear basis.

4. How we receive and store messages

Contact form submissions are processed through Formspree, a third-party form service that delivers messages to our clinic email. By submitting the form, your data is transmitted to Formspree and then to ARC for handling.

We take reasonable steps to limit access to inquiry emails to authorized clinic staff involved in responding to the public.

5. Legal basis

Processing is based on your consent when you voluntarily submit the form, and on our legitimate interest in responding to public inquiries about clinic services. Where you contact us about care, we process only what is needed to reply appropriately.

6. Retention

We keep contact form correspondence only as long as needed to answer your inquiry and for ordinary business follow-up, unless a longer period is required by law or a complaint/investigation. You may ask us to delete your inquiry records where applicable.

7. Your rights (Data Privacy Act)

Subject to applicable law and exceptions, you may have the right to:

• Be informed about how your data is processed
• Access the personal data we hold about you from this form
• Object to processing, or withdraw consent where consent is the basis
• Request correction of inaccurate data
• Request erasure or blocking under certain conditions
• Lodge a complaint with the National Privacy Commission (NPC)

To exercise these rights regarding website inquiries, email arcantirabisclinic@gmail.com with the subject line “Privacy Request.”

NPC website: privacy.gov.ph

8. Cookies and analytics

This marketing site does not currently run a separate advertising tracker. Hosting (e.g. Vercel) and map providers (e.g. OpenStreetMap / CARTO tiles) may process technical data such as IP address and browser type as part of delivering the page. Social networks (e.g. Facebook) have their own privacy policies when you leave our site.

9. Children

The website contact form is intended for adults or parents / guardians inquiring on behalf of a minor. Do not submit a child’s sensitive health information through the web form.

10. Medical disclaimer

This website provides general public information only. It is not a substitute for clinical assessment. If you or someone else has been bitten or scratched by an animal, go to the nearest ARC branch or hospital emergency room immediately — do not wait for an email reply.

11. Changes to this policy

We may update this Privacy Policy when our practices or the law change. The “Last updated” date at the top will be revised when we do. Continued use of the contact form after changes means you accept the updated notice to the extent allowed by law.